Anyone offering therapy at BAC via online sessions is bound by the same code of ethics as traditional therapy. No matter where a therapist has their practice, whether in Surrey or anywhere in the UK, must adhere to the same standards by their professional organizations.
Your therapist should be able to show you and help you to understand their credentials at any time.
It may be daunting at first, but with time and practice, it won't take you long to get used to the technology you are using during your online therapy session. Make sure you aren't going to be disturbed and sit in a room you're comfortable in, and check your device has sufficient battery power if it's wireless. These are simple things, but they'll help making sure you focus on the right things during your session.
Confidentiality is always protected no matter how you get your therapy services. Online therapy is no exception. Your therapist in Surrey should make every reasonable effort to protect and maintain the confidentiality of your information.
While most information in therapy must legally be kept confidential, there are a small number of exceptions. If the therapist believes there is an immediate danger of serious self-harm or suicide, confidentiality may be broken for the purposes of informing emergency healthcare services.
Sometimes a therapist is just not able to provide the right services. This can be for many reasons, from a bad fit in the therapeutic relationship to the need for a higher level of care. In any case, your therapist should always be able to evaluate the situation and ensure that they can make the right referrals if you need a change or more care than they can provide.